Refund Policy
Refund Policy
Refund Policy
Last Updated: September 6, 2026
At themotorfax.com, customer satisfaction is important to us. We strive to provide reliable and useful vehicle-related reports and digital services. If you experience an issue with your purchase, please review our Refund Policy below.
1. Three-Day Refund Policy
We offer customers the opportunity to request assistance regarding their purchase within 3 days (72 hours) of the original transaction.
If you are not satisfied with our service, believe that the information provided in your report is materially inaccurate, or experience a problem with the delivery of your report, please contact our Customer Support Team within this period.
2. Inaccurate or Incorrect Information
If you believe that information provided in your report is inaccurate or incorrect, please contact us and provide details about the issue.
Our team will review your request and, where appropriate, we may:
Correct the issue;
Provide a new or updated report with the available accurate information; or
Issue a refund if we are unable to reasonably resolve the problem.
Please note that vehicle information may be obtained from third-party, public, governmental, commercial, or other available data sources. Data availability and accuracy may vary depending on the vehicle, location, reporting source, and the information available at the time the report is generated.
3. Report Delivery Issues
If you successfully complete payment but your report is not generated or delivered due to a technical issue, please contact our support team.
We will first make reasonable efforts to resolve the issue and provide your purchased report. If we are unable to provide the service or report after reviewing the issue, you may be eligible for a refund.
4. Duplicate Charges
If you were accidentally charged more than once for the same purchase, please contact us with your order details.
After verification, any eligible duplicate charge will be refunded to the original payment method.
5. Refund Requests
To request a refund, please contact us within 3 days of your purchase at:
support@themotorfax.com
Please provide:
Your Order Number;
The email address used for the purchase;
The Vehicle Identification Number (VIN), where applicable; and
A clear explanation of the issue.
Providing complete information will help us review and resolve your request more quickly.
6. Refund Review and Resolution
Each refund request is reviewed individually by our support team.
Where possible, we may first offer to correct the issue or provide a replacement or updated report. If the issue cannot be reasonably resolved and the purchase qualifies under this Refund Policy, an appropriate refund may be issued.
Approved refunds will be returned to the original payment method whenever possible.
7. Limitations
Refund eligibility may be affected where:
Incorrect information, including an incorrect VIN or email address, was provided by the customer;
The report accurately reflects the information available from our data sources;
A specific record or event expected by the customer is not available from the sources used for the report;
The customer requests a refund after the applicable refund request period, except where required by applicable law;
The service has been misused, accessed fraudulently, or used in violation of our Terms of Service.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
8. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
Email: info@themotorfax.com
We are committed to reviewing customer concerns fairly and working toward an appropriate resolution.